
MY EXPERIENCE
01 - GET TO KNOW ME
I help teams turn ideas into things that actually ship. My experience spans retail, influencer-led brands, apparel, and agency environments, where I’ve managed workflows, built systems, supported launches, and created assets that scale across teams and audiences.

02 - Experience
My Experience
Creative Operations Manager
(Internal title: Traffic Coordinator)
Aug. 2025 - Present
Niki Jones Agency - Port Jervis, NY
Own day-to-day workflow management across multi-channel marketing campaigns, ensuring creative, digital, and client deliverables stay on track in fast-paced, deadline-driven environments.
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CREATIVE OPERATIONS & PROJECT MANAGEMENT
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Plan, schedule, and track concurrent projects across internal creative, strategy, and account teams
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Direct workflow from intake through delivery, managing priorities, dependencies, and timelines
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Maintain quality control across assets through file review, proofreading, and process checks
CLIENT & ACCOUNT SUPPORT
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Work directly on client accounts to coordinate deliverables, revisions, and ongoing execution
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Independently manage the NYL account, owning timelines, communication, and delivery
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Communicate project status and resolve issues throughout the campaign lifecycle
CONTENT, SOCIAL, & ENABLEMENT SUPPORT
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Contribute hands-on design, social copywriting, and scheduling support as needed
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Develop training guides, operational documentation, and in-store assets to support launches and internal alignment
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Support retail enablement initiatives translating technical or promotional information into accessible materials
Product Operations & E-Commerce Manager
2020-2023
Adjmi Apparel Group - New York, NY
Managed cross-functional product and go-to-market operations across product, marketing, and merchant teams in a high-volume apparel environment.​
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PRODUCT & GTM OPERATIONS
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Managed end-to-end workflows supporting large-scale product launches, including a 600K-unit launch with 83% sell-through
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Coordinated timelines and deliverables across internal teams and external vendors
SYSTEMS, TOOLING & DOCUMENTATION
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Owned supplier system onboarding and documentation, reducing internal support escalations by 40%
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Identified bugs and inefficiencies in vendor portals and escalated for product and tooling improvements
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Built internal resource libraries and training documentation to improve data accuracy and operational consistency​
Earlier Experience
Digital Strategy & Operations Support
2024 - 2025
Solar GOAT (Influencer Brand) - Remote
Supported the digital revamp of an influencer-led brand in the renewable energy space, focused on building systems to support sustainable growth.
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CONTENT & COMMUNITY STRATEGY
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Streamlined content planning and scheduling to support consistent posting and audience engagement
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Helped align messaging and tone across platforms to strengthen brand clarity and credibility
WORKFLOW & CREATOR OPERATIONS
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Introduced repeatable content workflows to reduce friction and support long-term scalability
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Supported the transition from ad-hoc creation to a structured, business-minded content operation
Retail Training & In-Store Design Support
2023 - 2025
Consumer Tech & Retail Environments
Contributed to training, enablement, and in-store communication initiatives supporting product rollouts, promotions, and daily operations.
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Developed associate-facing training materials translating technical products into clear, actionable guidance
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Designed in-store digital assets supporting customer engagement, events, and loyalty programs
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Created operational tools and documentation to support consistency and store readiness
Narrative Game Designer & Developer
2023 - Present
Independent Projects
Designed and developed narrative-driven games focused on choice-based storytelling, player experience, and emotional pacing.​
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Wrote original narratives and dialogue with an emphasis on tone, clarity, and structure
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Designed gameplay systems to support story-first experiences
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Took full ownership from concept through writing, design, and development
